Credit renewal, grace period and pausing
A site paid from credits renews automatically before it expires, if the team's balance covers it. If renewal fails, it keeps running for 3 days after expiry, then it is Paused. Restart a paused site with Reactivate; after 30 days paused it is deleted permanently.
This article is about sites paid from credits. For a card subscription the charge goes to your card (see: Card subscription), and during a trial nothing is charged.
Automatic renewal
- You get a notice 10 days before expiry.
- On the 7th, 3rd and 1st day before expiry the system tries to deduct the next period's fee. If it succeeds, you get a notice with the new expiry date.
- If none of the attempts succeed, you get a notice saying how many credits are needed and how many are available, and the card shows Renewal failed – top up credits.
You see the next renewal's date and amount on the card ("Next charge: …") and in the site's Overview and Billing sections. If the balance does not cover the next fee, a warning with Top up credits appears at the top of the page.
If renewal fails
- After expiry the site keeps running for 3 days.
- Then it is Paused: visitors cannot reach it, but its data is kept.
- Top up your credits, then click Reactivate. A full period's fee is deducted – the new period counts from the previous expiry date – and the site is Live again.
- If you do not reactivate it within 30 days of the pause, the site and its data are deleted permanently.
If you cancelled renewal, there is no grace period: the site is paused at expiry. In that case restart it with Resume renewal (see: Cancelling, resuming and deleting).