Reminder cadence

Set how often, in hours, the person who has to decide on a pending request gets a reminder. Max reminders caps how many go out in total. Leave the first field blank and the policy sends no reminders.

• Reminder cadence (hours) – at least this much time passes between two reminders. Blank means no reminders.
• Max reminders – after this many, reminders stop. Blank means no cap.

Who gets them? The approvers of the current step – never the person who submitted the request, even if they could approve it. For an escalated request, reminders go to the user set in Escalate to, provided they can decide on it.

The system checks hourly who is due a reminder, so sending can lag by up to an hour. Reminders and escalation are set independently of each other.