Setting up services, providers and working hours

The tabs of Booking settings hold the basics: Services with their length, Locations with their address, Providers with their weekly hours and where they work, Exceptions for days off and extra opening hours, and Rules for the time step, how far ahead guests may book and the cancellation deadline.

Services

What guests can book. Set the Name, the Duration (min), the Break after (min) (cleaning, changeover – the provider cannot be booked during it), a colour, the Price (display only) text (e.g. "from 8,000 HUF") and a short description. An inactive service cannot be booked. Deleting one keeps its existing bookings.

Booked by says what a booking is for. Time slot: the guest picks a start time. By the day (renting tools, say): the guest picks a first and a last day; it is picked up when the first day opens and brought back by the time the last day closes, and it cannot go out again on the day it comes back. By the night (an apartment, say): the guest picks an arrival and a departure day, with the set check-in and check-out times; a new guest may arrive on the day another leaves. Day and night services take a shortest and a longest booking. The provider is then the thing booked (an apartment, a ladder), and the weekly hours mark the days it can change hands or guests can arrive; a booking runs on through the closed days between. For several identical items, add each as its own provider, and the free one is given out.

Under Questions for the guest you add your own questions besides the name and contact details (text, number, date, choice, checkbox, address). A question can be required, and can show only for a given answer to another one – the Address only when the guest asks for delivery, say. When the guest gives an address, the booking takes place there in the e-mails and the calendar. Do not ask for health or other special-category data this way.

Locations

Where bookings take place – two salons, say. Set the name and the address; the address also shows in the guest's e-mail and in the calendar file. With a single place you need not add any. A switched-off or deleted location cannot be booked; existing bookings stay.

Providers

With whom guests can book. Set the name, the Services they do, and the Weekly hours per day – + Hours adds more than one slot to a day (for a lunch break, say). With locations, each slot says where the provider works then, so the same hairdresser can be booked in one salon on Monday and in the other on Thursday; the Default location fills new slots. Two slots of one provider on the same day cannot overlap at different locations. User (for notifications) links the provider to a Demona user, and Notification e-mail adds another address; they are told about new bookings and cancellations.

Exceptions

A day off, a holiday or a one-off extra opening – for the whole business, one location (closed for a refit, say) or one provider. Closed with no times closes the whole day; Extra hours need a start and an end. A closed exception always wins over the weekly hours.

Rules

Time slot step – by default By service length: start times follow one another by the length of the service plus its break (9:00, 9:45, 10:30… for a 45-minute service). A fixed 5–60-minute step can be chosen too.
Minimum notice (hours) – a guest cannot book closer than this (2 hours by default).
Bookable up to (days ahead) – how far ahead booking is open (60 days by default).
Online cancellation until (hours before) – up to this many hours before the time the guest can still cancel from their link (24 hours by default).
Reminder this many hours before – the guest gets an e-mail reminder; 0 turns reminders off.
Business notification address – also notified of every booking and cancellation, and where guests' replies arrive.
Confirm automatically – when off, bookings from the website must be confirmed one by one.

All working hours and exceptions are in the team's time zone.